Reference

Legal terms for your account

kr738 keeps the legal text for your account in one place, so you can check how we handle access, privacy, cookies and changes before you open anything.

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kr738 Legal terms for your account
REQUEST PATHS

Where to send legal requests

If you want a copy of your stored data, need a correction, or want us to check a transaction record, send the request through the contact…

Email Use our legal mailbox for data access, correction, deletion or objection requests.
In-account form If you can still open your account, use the secure form inside the site.
Support chat For urgent access issues, start with chat and ask for legal handling.
DATA CARE

How we handle data and access

We use account records to verify sign-ins, compare device patterns and keep a history of changes you ask for.

Data use

We keep account data tied to a clear purpose: sign-in checks, request handling, dispute work and duties required by law.

Cookies

Cookies help your session stay active, remember language choices and keep page state stable while you move through the site.

Security

We check for unusual sign-ins, protect sensitive updates behind verification and keep account changes tied to your session trail.

Retention

We hold records only for the time needed to run the account, settle disputes, complete audit checks and meet legal…

Change requests

You can ask to access, correct or delete stored details where local law allows it.

Contact path

Use email, the in-account form or chat to reach the team that handles legal requests.

Questions about our legal terms

These questions cover how we handle access, records, cookies and request changes. If your concern is about your account, the answer usually depends on the record tied to that account and the law that applies where you use the site. You can still send us a request even if you are not sure which form to use; we will route it to the right team.

Send an email or use the in-account form with the account name, registered email and the record you want to see. We verify the request first, then reply with the relevant details we are allowed to share.

Yes. Tell us which field is wrong and what it should show. If the change affects identity, payment or access records, we may ask for proof so the update is tied to the right account.

Clearing cookies usually signs you out and may reset language or session state. It does not erase the account itself, but it can remove browser-side preferences that help the site remember your last settings.

We keep records only as long as needed for account operation, dispute handling, audit checks and legal duties. After that, we remove them or anonymise them under our retention schedule.

Only the team that needs the request for processing, plus any staff who must verify identity or apply a legal obligation. We do not share it broadly across the site or with unrelated teams.

If the law changes, we update the page and apply the current version from the site. Access and any related service remain available where local law permits, and the latest terms control the account relationship.

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